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Do I have to pay sales tax?
When will my credit appear on my account?
When will my credit card be charged?
What are my payment choices?
How do I navigate the site?
How much is my shipping?
When will my order ship and what are my shipping charges?
What is your return policy?


Do I have to pay sales tax?
You only have to pay sales tax if you are located in state of California.

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When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

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When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

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What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

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How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

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When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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What is your return policy?
All returns or exchanges require our authorization. You must notify us within 7 business days of delivery of your order. We do not accept returns on custom, special order, sale or clearance items. There is a 10% restocking fee on any item returned for credit. A copy of the original invoice should be included with the return. Any returned item should be packaged carefully and include all original packaging materials and tags. We suggest you return your item with an appropriate amount of insurance in the event of loss or damage. All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. Original shipping charges, if any, are not refundable. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to make your returned item saleable. A $6.00 handling fee is charged on all exchanges.

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Last Updated: 8 Oct 2008 14:01:50 PDT home  |  about  |  terms  |  contact
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